To be the most trusted service provider for life's most important investments - your home and business.
Our Mission
Our Mission
Our Guiding Principles
At the heart of everything we do are the values that define who we are and how we operate. Our Guiding Principles reflect the beliefs and standards that shape our culture, influence our decisions, and inspire our associates. They serve as a foundation for building trust, driving innovation, and delivering meaningful impact—for our customers, our communities, and each other.
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Put Customers First:
Keep customers at the heart of every decision—make it easy, make it personal, and make it matter.
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What Gets Measured, Gets Managed:
Think like an owner, own the outcome - step up, add value, and follow through.
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Fix the Friction:
Clear the path by removing obstacles so teams and customers can succeed.
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Act Now, Keep Learning:
Move with urgency. Lead with speed, own it, and adapt—progress beats perfection.
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Bring Excellence Every Day:
Every day is Day 1. Be intentional, think big, stay curious, and bring your best.
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Raise the Bar:
Surprise and delight by going the extra mile to make a lasting impact.
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Win Together:
Collaboration wins. Be intentional, share freely, and support one another.
Our Code of Values
At Neighborly, we’re proud to share our mission and guiding principles—but what truly sets us apart is our Code of Values. These aren’t just words on a page; they’re a shared commitment that guides behavior and decision-making across every level of our organization—from frontline team members to executive leadership. This isn’t just what we believe - it’s how we operate.
Our Code of Values serves as a universal compass, helping us stay aligned with what matters most: respect, integrity, customer focus and having fun in the process. They are so impactful that many of our franchise owners choose to adopt it within their own businesses, weaving these values into their daily operations and customer interactions.
Our Code of Values serves as a universal compass, helping us stay aligned with what matters most: respect, integrity, customer focus and having fun in the process. They are so impactful that many of our franchise owners choose to adopt it within their own businesses, weaving these values into their daily operations and customer interactions.
Our Code of Values
We live our code of values by...
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Respect
- Treating other as we would like to be treated
- Listening with the intent to understand what is being said and acknowledging that what is said is important to the speaker.
- Responding in a timely fashion.
- Speaking calmly and respectfully, without profanity or sarcasm.
- Acknowledging everyone as right from their own perspective.
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Integrity
- Making only agreements we are willing, able and intend to keep.
- Communicating any potentially broken agreements at the first appropriate opportunity to all parties concerned.
- Looking to the system for correction and proposing all possible solutions if something is not working.
- Operating in a responsible manner: “Above the line…”
- Communicating honestly and with purpose.
- Asking clarifying questions if we disagree or do not understand.
- Never saying anything about anyone that we would not say to him or her.
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Customer Focus
- Continuously striving to maximize internal and external customer loyalty.
- Making our best effort to understand and appreciate the customers’ needs in every situation.
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Having Fun in the Process!
